Return & Exchange Policy

Return & Exchange Window

Exchange requests must be made within 7 days of delivery. Requests received after this period may not be accepted.

Eligibility

• The item must be unused, unworn, unwashed and free from perfume, makeup or any other marks.
• Original tags, packaging and accessories must be intact.
• Items must be returned in the same condition in which they were received.
• For stitched garments, the item must not have been altered, tailored or modified after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with clear photographs and your order number. We will review the issue and, where applicable, arrange a replacement or exchange.

Non-Exchangeable Items

• Items marked as final sale or non-exchangeable.
• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without original tags or packaging.

Exchange Process

To request an exchange, contact our customer support team with your order number, the item you wish to exchange and the reason for the request. Once approved, our team will provide the return instructions.

Shipping Charges

Unless the item is defective or incorrectly sent by us, return and re-delivery charges for an exchange are the customer's responsibility.

Refunds

Our standard policy is exchange rather than cash refund. Any refund approved due to a defective, incorrect or unavailable replacement item will be handled through the original payment method where applicable.