Shipping Policy

Last Updated: September 17, 2026

At Naeem Razi, we aim to make your shopping experience simple, secure, and convenient. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally processed within 2–5 business days.

During sales, promotions, new launches, Eid seasons, or other high-demand periods, processing may take longer than usual.

You will receive order-related updates using the contact information provided at checkout.

2. Delivery Time

After dispatch, delivery times may vary depending on your location and courier service.

Estimated delivery time within Pakistan is generally:

• Major Cities: 2–5 business days

• Other Cities / Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, public holidays, security situations, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions mentioned in the relevant promotion.

Shipping charges may vary depending on the delivery location, order value, promotional offer, or courier service.

4. Delivery Areas

Naeem Razi currently offers delivery within Pakistan.

Delivery availability may vary for certain remote or restricted locations. If a courier is unable to deliver to your provided address, our customer support team may contact you to arrange an alternative delivery option.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

Tracking information may take some time to become active after the parcel is handed over to the courier.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, customers are required to pay the applicable amount to the courier at the time of delivery.

We may contact customers to confirm COD orders before dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

• Full name

• Phone number

• House/building number

• Street/address

• City

• Any relevant delivery instructions

Naeem Razi will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the provided contact information is incorrect, or the delivery address cannot be confirmed, the courier may attempt re-delivery according to its own procedures.

If an order is returned to Naeem Razi because of repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

9. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays can result from:

• Weather conditions

• Public holidays

• Courier operational issues

• High order volumes

• Road closures

• Security or logistical restrictions

• Incorrect delivery information

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

10. Damaged Parcels

If your parcel appears visibly damaged at the time of delivery, please document the condition of the package and contact our customer support team as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy for the applicable procedure.

11. Order Changes

If you need to change your delivery address or other order information, contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has been processed or handed over to the courier.

12. International Shipping

International shipping availability may vary.

If international delivery is offered for a particular product or destination, applicable shipping charges, customs duties, taxes, and other import-related charges may be the responsibility of the customer unless otherwise stated.

Customers are responsible for complying with the import requirements applicable in their country.

13. Contact Us

If you have questions about your shipment, delivery status, or an existing order, please contact the Naeem Razi Customer Support Team through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

Naeem Razi
Contemporary Pakistani Fashion
Designed in Pakistan · Made in Pakistan