Terms of Service

Last Updated: September 17, 2026

Welcome to Naeem Razi. By accessing our website, browsing our products, or placing an order, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally capable of entering into an agreement under applicable laws.

Naeem Razi reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective once posted on this page.

Your continued use of the website after any changes means that you accept the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

• Product colours may vary slightly depending on your screen or device.

• Minor variations may occur due to lighting and photography.

• Product measurements may have a reasonable manufacturing tolerance.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies in product information.

Naeem Razi reserves the right to discontinue or modify any product at any time.

3. Pricing

All prices displayed on the website are subject to change without prior notice.

Promotional prices, discounts, sale offers, and promotional codes may be subject to specific terms and conditions.

Naeem Razi reserves the right to cancel or modify a promotion at any time.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order.

4. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order is considered confirmed once you receive an order confirmation from Naeem Razi.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product availability

• Incorrect pricing or product information

• Suspicious or fraudulent activity

• Incorrect customer information

• Duplicate or unusually large orders

• Delivery limitations

If your order is cancelled after payment has been made, any eligible refund will be processed according to our Refund Policy.

5. Customer Information

When placing an order, you agree to provide accurate and complete information, including:

• Full name

• Contact number

• Delivery address

• Email address, where required

• Any other information necessary to process your order

You are responsible for ensuring that the information provided is correct.

Naeem Razi will not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

6. Payment

We may offer different payment methods depending on availability.

For Cash on Delivery orders, the customer agrees to accept and pay for the order at the time of delivery.

For prepaid orders, payment must be successfully received before the order is processed for dispatch.

Naeem Razi reserves the right to verify orders before dispatch where necessary.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated time communicated on our website.

Delivery times may vary depending on:

• Customer location

• Courier service

• Weather conditions

• Public holidays

• Unexpected operational delays

• Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier company's procedures and timelines.

For detailed information, please refer to our Shipping Policy.

8. Returns & Exchanges

Our returns and exchanges are governed by our Return & Refund Policy.

Customers are responsible for reviewing the applicable eligibility requirements before requesting an exchange or refund.

Items that do not meet the stated return/exchange conditions may be rejected.

9. Website Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, or distribute website content without permission.

• Use automated systems to collect information from the website without authorization.

• Submit false, misleading, or fraudulent information.

• Use the website to conduct fraudulent transactions.

Naeem Razi reserves the right to restrict or terminate access to the website where necessary.

10. Intellectual Property

All content available on the Naeem Razi website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Graphics

• Videos

• Text

• Designs

• Website layout

• Marketing materials

is owned by or licensed to Naeem Razi unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, or commercially use our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, feedback, comments, or other content to Naeem Razi, you agree that the content must not:

• Violate any law

• Infringe another person's rights

• Contain misleading or fraudulent information

• Contain offensive or inappropriate material

• Contain malicious software or harmful code

By submitting content, you grant Naeem Razi permission to use, reproduce, and display that content for legitimate business and marketing purposes, subject to applicable law.

12. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, advertising platforms, or other service providers.

These third parties may have their own terms and privacy policies.

Naeem Razi is not responsible for the independent policies or practices of third-party service providers.

13. Limitation of Liability

To the extent permitted by applicable law, Naeem Razi will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical problems, government restrictions, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to:

• Process orders

• Provide customer support

• Arrange delivery

• Process payments

• Improve our website and services

• Communicate with customers regarding orders and promotions, where permitted

Please refer to our Privacy Policy for further information.

15. Fraud & Misuse

Naeem Razi reserves the right to investigate suspicious, fraudulent, or abusive transactions.

Where appropriate, we may cancel orders, restrict accounts, or take other lawful action to protect our business and customers.

16. Errors & Corrections

We reserve the right to correct typographical errors, pricing errors, product information errors, or other inaccuracies on our website at any time without prior notice.

If an error affects an order that you have already placed, we may contact you regarding the available options.

17. Governing Law

These Terms of Service shall be interpreted and governed in accordance with the applicable laws of Pakistan.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts of Pakistan.

18. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or policies, please contact the Naeem Razi Customer Support Team through the contact details provided on our website.

Naeem Razi
Contemporary Pakistani Fashion
Designed in Pakistan · Made in Pakistan